Frequently Asked Questions

1. Orders & Payments
How do I place an order?
Open the page for the product you want and click “Add to Cart.” Then go to checkout and complete your payment. We will email you an order confirmation with all the details.

Which payment methods do you accept?
Dinopi supports a number of secure, widely used payment methods so that checking out is quick and reliable.
At the moment, you can pay with:
American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal
Shop Pay
Visa

Can I cancel or modify my order?
Yes, as long as your order has not yet entered processing and shipping. If you have paid but the parcel has not been dispatched, email our support team at support@dinopi.com as quickly as you can and we will handle it for you.

2. Shipping & Delivery
When will I receive my order?
After your payment is confirmed, we usually process your order within 1–3 business days (Monday to Friday).
Transit time is 7–13 business days (Monday to Friday). Including processing, the total estimated delivery time is 8–16 business days (Monday to Friday), depending on your location.
Estimated Delivery Time = Processing Time + Transit Time

Which countries do you ship to?
Dinopi currently delivers to these countries:
United States
Canada
United Kingdom
Australia
New Zealand
We are not able to ship to P.O. Boxes or to APO, FPO, or DPO addresses at this time. We do not serve countries that are not on this list.

How much is shipping?
Standard shipping is free on every order, no matter how much you spend. The total shown at checkout is what you pay, with no hidden or additional shipping charges added afterwards.

How can I track my order?
When your order ships, you will receive a confirmation email with your tracking details. It may take 48–72 hours after dispatch for tracking updates to show up, especially during busy periods.
You can follow your parcel at any time on our Track Your Order page.

My delivery is delayed. What should I do?
Occasionally, deliveries are delayed for reasons such as:
customs inspections
weather conditions
high seasonal demand
carrier-related issues
If your parcel has not arrived by the end of the estimated delivery window, please allow an extra 3 business days.
Should it still not have arrived by then, email our support team at support@dinopi.com and we will investigate right away.

3. Returns & Refunds
What is your return policy?
Items can be returned within 30 days of the delivery date.
To qualify for a return, the item must be:
unused
in its original condition
returned in the original packaging (where possible)
complete with all included parts and accessories

How do I start a return?
Email our support team at support@dinopi.com.
Please include:
your order number
the reason for the return
clear photos (if the item is damaged, defective, or incorrect)
We will review your request and reply with the return instructions for your case.

I received a damaged or defective product. What should I do?
If your item arrives damaged, faulty, or not working properly, contact our support team within 24 hours of delivery.
To help us review it quickly, please send clear photos of:
the product
the packaging
the shipping label (if available)
We will look at the photos and decide on the best solution, which will be either a replacement or a full refund. If we confirm that the issue happened in transit or before delivery, Dinopi will cover any shipping costs for the return or replacement.

Which address should I send my return to?
Returns should be sent to:
298 Van Siclen Ave, Brooklyn, NY 11207, United States
Please contact support at support@dinopi.com before you ship anything, so we can confirm the return and send you instructions.

Who pays for return shipping?
Dinopi pays for return shipping when an item is defective, damaged, or incorrect.
If you are returning something for personal reasons, for example because you changed your mind or ordered the wrong item, the return postage is your responsibility.
We never charge a restocking fee on eligible returns.

When will I receive my refund?
After your return has arrived and been inspected, we process any approved refund within 7 business days.
Your bank or payment provider may need some additional time before the money appears in your account.

4. Products & Store Information
Do your products come with a warranty?
All of our products are covered against manufacturing defects and against damage that occurs in transit before delivery.
If you notice a problem, contact our support team within 24 hours of delivery, and we will review your case and agree on a suitable solution with you.

Is it safe to shop on your website?
Yes. At Dinopi, keeping your privacy and payment information secure is one of our highest priorities.
During checkout, your personal and payment details are protected by industry-standard SSL encryption and secure payment gateways. All transactions are handled by trusted payment providers, and your data is encrypted while in transit.
Sensitive card details are never stored on our servers, so you can shop with confidence.

5. Need More Help?
We are always happy to help.
📩 support@dinopi.com
We try to reply to every message within 24 business hours.
Company Information
Website Name: dinopi.com
Company Name: Dinopi
Address: 298 Van Siclen Ave, Brooklyn, NY 11207, United States
E-mail : support@dinopi.com
Contact Form: Contact Us
Phone: +1 9342035203
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET (Eastern Time, United States)
We aim to reply to every enquiry within 24 business hours.