Privacy policy

Last updated: September 27, 2026

This store and website, along with the information, content, features, tools, products, and services available through them, are run by Dinopi so that you, as our customer, can shop a curated selection of goods (together, the "Services"). The store is built on Shopify, the platform that allows us to offer the Services to you. This Privacy Policy sets out which personal information we collect, how we put it to use, and who may receive it when you visit or use the Services, complete a purchase or other transaction through them, or contact us in any other way. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy controls wherever the collection, processing, or disclosure of your personal information is concerned.

We encourage you to read this Privacy Policy in full. Accessing or using any part of the Services means you acknowledge having read it and that you understand how your information is collected, used, and disclosed in the ways set out here.

Personal Information We Collect or Process

In this policy, "personal information" refers to information that identifies you or another individual, or that could reasonably be linked back to you or to them. It does not cover anonymous information, or information that has been de-identified so thoroughly that it neither identifies nor can reasonably be tied to a particular person. Depending on how you use the Services, where you are located, and what applicable law allows or requires, we may collect or process the following categories of personal information, together with inferences drawn from them:

  • Contact details, such as your name, your address, your billing and shipping addresses, your email address, and your phone number.
  • Financial information, such as credit card, debit card, and financial account numbers, payment card and financial account details, the payment method you chose, details of the transaction, payment confirmations, and other payment-related information.
  • Account information, such as your username, password, security questions, preferences, and settings.
  • Transaction information, such as the items you view, add to your cart or wishlist, purchase, cancel, exchange, or return, and your history of past transactions.
  • Communications with us, which covers the content of anything you send us, such as a message to our customer support team.
  • Device information, such as details about your device, your browser, or your network connection, your IP address, and other unique identifiers.
  • Usage information, which describes how you use the Services, including how and when you interact with them and navigate through them.

Personal Information Sources

We obtain personal information about you from these sources:

  • Directly from you, such as when you create an account, visit or use the Services, get in touch with us, or otherwise give us personal information;
  • Automatically through the Services, meaning information collected from your device while you use our products or services or browse our websites, including by means of cookies and similar technologies;
  • From our service providers, such as when we engage them to supply particular technology or when they collect or process your personal information for us;
  • From our partners or other third parties.

How We Use Your Personal Information

What we do with your personal information depends on the way you interact with us and the Services you use. Uses may include the following:

  • Providing, tailoring, and improving the Services. We need your personal information in order to provide the Services to you. This includes performing our contract with you, processing your payments, fulfilling and shipping your orders, remembering your preferences and the items that interest you, sending you account-related notifications, managing purchases, returns, exchanges, cancellations, and other transactions, creating, maintaining, and administering your account, allowing you to post reviews, and personalising your shopping experience, for example by recommending products related to things you bought before. We may also use it to improve the Services and make them more relevant to you.
  • Marketing and advertising. We may use your personal information for promotional and marketing purposes, including sending you marketing, advertising, and promotional communications by email, text message, or post, and showing you online advertisements for products or services on the Services or on other websites, which may be based on items you bought or added to your cart earlier and on other activity of yours on the Services.
  • Security and fraud prevention. Your personal information helps us verify that an account belongs to you, keep payments and shopping secure, detect, investigate, and respond to activity that may be fraudulent, illegal, unsafe, or malicious, protect the public, and safeguard our services. If you choose to register an account in order to use the Services, you are responsible for keeping your login credentials secure. Please never share your username, password, or other access details with anyone.
  • Communicating with you. We use your personal information to provide customer support, respond to messages you send us, deliver our services effectively, and maintain our business relationship with you.
  • Legal reasons. We may use your personal information when necessary to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies; to investigate or take part in civil discovery, potential or actual litigation, or other adversarial legal proceedings; and to enforce, or investigate potential violations of, our terms or policies.

How We Disclose Personal Information

Subject to this Privacy Policy, there are circumstances in which we may disclose your personal information to third parties for legitimate purposes, including:

  • To Shopify, to vendors, and to other third parties who carry out services on our behalf (such as IT management, analytics, payment processing, customer support, cloud storage, fulfilment, and shipping).
  • To our business and marketing partners, who use it to provide marketing services and to advertise to you. For instance, we use Shopify to support personalised advertising through third-party services that rely on your online activity across various merchants and websites. Our partners process your information under their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information for targeted advertising and marketing based on your online activity across various merchants and websites. To opt out, please fill in the form here.
  • When you direct us, request us, or otherwise agree for us to share certain information with third parties, for example to get products shipped to you, or when you use log-in integrations or social media widgets.
  • To our affiliates or to other companies within our corporate group.
  • In connection with a business transaction such as a bankruptcy or merger; to comply with applicable legal obligations (such as responding to a search warrant, subpoena, or similar request); to enforce the terms of service or policies that apply; and to protect or defend the Services, our rights, and the rights of our users and others.

Relationship with Shopify

Shopify hosts the Services and, in doing so, collects and processes personal information about your access to and use of them so that it can provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify, and with third parties who may be located in a country other than yours, in order to provide and improve the Services. To protect, grow, and improve our business, we also use certain enhanced Shopify features that rely on data and information about your interactions with our Store, with other merchants, and with Shopify. Shopify may use personal information it has collected about your interactions with our store, with other merchants, and with Shopify in order to deliver those enhanced features. When this happens, Shopify is responsible for the processing of your personal information, including answering any request you make to exercise your rights over its use for those purposes. For more about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, certain rights relating to your personal information may be exercised through the Shopify Privacy Portal Link.

Third Party Websites and Links

You may find links on the Services that take you to websites or other online platforms run by third parties. If you visit a site that we do not own or control, we recommend reviewing its privacy and security policies and any other terms and conditions that apply there. We make no guarantee about, and accept no responsibility for, the privacy or security of those sites, including the accuracy, completeness, or reliability of the information found on them. Information you share in public or semi-public places, such as social networking platforms run by third parties, may be seen by other users of the Services and/or of those platforms, with no restriction on how it may be used by us or by any third party. Unless we state otherwise on the Services, including a link to another platform does not mean we endorse its content or the people who own or operate it.

Children's Data

The Services are not meant for children, and we do not knowingly collect personal information about anyone under the age of majority in their place of residence. If you are a parent or guardian and your child has provided us with personal information, you can ask us to delete it by using the contact details set out below. As of this Privacy Policy's Effective Date, we have no actual knowledge of "sharing" or "selling" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Information you send to us may not be secure while in transit, and we recommend that you do not use insecure channels to pass sensitive or confidential information to us.

The length of time we retain your personal information depends on several factors, such as whether we need it to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on the country or state where you live, you may have some, all, or none of the rights described below. They are not absolute, they may apply only in certain circumstances, and in some cases the law permits us to decline your request.

  • Right to Access / Know. You may have the right to request access to, or a copy of, the personal information we hold about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right of Portability. You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and with certain exceptions, to request that we transfer it to a third party.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Based on where you live, you may be able to opt out of the "sale" or "sharing" of your personal information, and of processing treated as "targeted advertising" under applicable privacy laws. To do this, fill in the form here. When you visit our site with the Global Privacy Control opt-out preference signal switched on in your browser, we will, depending on where you are, treat that signal automatically as a request to opt out for the device and browser concerned. If we are able to associate the device sending the signal with a Shopify account, the opt-out will extend to that account as well. You can read more about Global Privacy Control at https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not act on "Do Not Track" signals that your browser or device may send.
  • Managing Communication Preferences. We may occasionally send you promotional emails. You can opt out at any time with the unsubscribe link found in every such email. Once you have unsubscribed, we may still send you non-promotional emails, for example about your orders or your account.

If you live in the European Economic Area or the UK, you may also have the following rights, subject to the limitations and exceptions of local law:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you may withdraw it. Withdrawing consent does not affect the lawfulness of processing carried out on the basis of that consent before the withdrawal.

You can exercise these rights through the options available on the Services or by contacting us using the details set out below. For information on how Shopify uses your personal information and on any rights you may have, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

You will not face discrimination for exercising any of these rights. We may need to verify your identity before responding to a request, where applicable law permits or requires this. Under applicable law, you may also be able to appoint an authorised agent to submit requests on your behalf. When an agent contacts us, we will ask for evidence that you authorised them to act for you, and we may require you to verify your identity with us directly. We will respond within the timeframe that applicable law sets.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details set out below. Should you be unhappy with our response, you may be able, depending on where you live, to appeal our decision by contacting us through those same details, or to lodge a complaint with your local data protection authority. For individuals in the EEA, a list of data protection supervisory authorities is available here.

International Transfers

Your personal information may be transferred, stored, and processed in countries other than the one where you live.

When we transfer personal information out of the United Kingdom or the European Economic Area, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or an equivalent contract issued by the relevant UK authority, as applicable, unless the country receiving the data is considered to provide an adequate level of protection.

Changes to This Privacy Policy

From time to time we may update this Privacy Policy, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the updated version on this website with a new "Last updated" date and provide any notice that applicable law requires.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please call us, email us at support@dinopi.com, or write to us at

Company Information
Website Name: dinopi.com
Company Name: Dinopi
Address: 298 Van Siclen Ave, Brooklyn, NY 11207, United States
E-mail : support@dinopi.com
Contact Form: Contact Us
Phone: +1 9342035203
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET (Eastern Time, United States)
We aim to reply to every enquiry within 24 business hours.