Shipping policy

Last updated: September 27, 2026

This page explains what Dinopi does with your order after you pay for it and when it should reach you. It covers our processing times, transit times, delivery estimates for each country, and the carriers we work with, so that you know what to expect about delivery before and after checkout.

Order Processing Time
By processing time, we mean the period from a successful order to the point when your parcel has been packed and handed to the carrier.
Once your payment has been confirmed, Dinopi usually prepares and ships your order within 1–3 business days (Monday to Friday). If you order on a weekend or public holiday, processing generally begins on the next business day, so it may take a little longer.
Transit time is 7–13 business days (Monday to Friday). Including processing, the total estimated delivery time is 8–16 business days (Monday to Friday).
Our team fulfils orders during normal business hours from Monday to Friday and is closed on public holidays.
Cut-off Time: Orders placed before 5:00 PM ET (Eastern Time, United States) are generally processed the same business day.

Shipping Cost & Time

Country	Estimated Delivery Time	Shipping Cost
United States, Canada, United Kingdom, Australia, New Zealand	8–16 business days (Monday to Friday)	Free Shipping

Shipping Carriers
To get your parcel to you safely and on schedule, Dinopi uses well-established carriers including DHL, USPS, UPS, and FedEx.
The carrier assigned to your order depends on its destination, the size of the parcel, and the most practical delivery option available when it ships.
On each route we choose the service we consider most dependable, so that your order arrives in good condition and within the estimated timeframe.

Estimated Delivery Times
How long delivery takes overall varies by destination and is made up of processing time and transit time added together.
Estimated Delivery Time = Processing Time + Transit Time
Please treat these timeframes as estimates, not guarantees. The destination, conditions at the local carrier, and seasonal volumes can all affect when your parcel actually arrives.

Shipping Locations
At present, Dinopi delivers to these countries:
United States
Canada
United Kingdom
Australia
New Zealand
We are currently unable to ship to P.O. Boxes or to APO, FPO, or DPO addresses. We cannot accept orders for delivery to any country not listed above at this time.

Order Tracking
When your order has shipped, you will receive a confirmation email containing your tracking details.
The tracking number can take up to 24 hours after dispatch to become active, and a little longer during holidays, sales, and other high-volume periods.
The carrier's system may need 48–72 hours before it displays the latest status of your parcel.
If you run into any problem with tracking, contact our support team and we will look into it for you right away.

Delayed Deliveries
If the estimated delivery window has passed and your order is still on its way, please send an email to our support team at support@dinopi.com.
We will ask the carrier for an update and share it with you as soon as we have it. Thank you for your patience, particularly during busy periods or when carriers face unexpected delays.

Missing Items Procedure
If an item or part of an item is missing from your delivery, email our support team at support@dinopi.com within 7 days of delivery. Please include your order number, a list of the missing items, and clear photos of the parcel as it arrived, which lets us review the case quickly.
We will then decide on the most suitable resolution and carry it out without delay. That might be a replacement, a separate shipment of the missing part, or a full refund, depending on the circumstances.

Non-Delivered Orders
If your order has not arrived after the estimated timeframe has passed, tell our support team and we will begin an investigation with the carrier.
To help us resolve it efficiently, please provide your order number and tracking number.
Should the carrier's investigation conclude without the parcel being found, Dinopi will either send a replacement or give you a full refund, depending on your preference and on whether the product is available.

Order Cancellations
A Dinopi order may be cancelled at any time until it enters processing and shipping.
If you have already paid but the order has not yet shipped, please reach out to support as soon as you can. After the cancellation is confirmed, the full amount is refunded to your original payment method.
Orders that have already shipped cannot be cancelled. In that case, you can ask for a return under our Refund & Return Policy.

Customs, Duties & Taxes
Depending on local regulations, customs authorities in the destination country may charge import duties, taxes, or other fees on international parcels.
These charges are determined by the relevant authorities rather than by Dinopi, and we have no control over them and do not collect them. Any customs duties, taxes, or related fees are the customer's responsibility.
Before ordering, we recommend contacting your local customs office to learn which charges might apply.

Sales Tax
Sales tax is not collected at checkout.

Contact Us
If you have a question about this Shipping Policy or need help with an order, email our customer support team at support@dinopi.com.
We are always glad to help and do our best to reply to every message promptly.

Company Information
Website Name: dinopi.com
Company Name: Dinopi
Address: 298 Van Siclen Ave, Brooklyn, NY 11207, United States
E-mail : support@dinopi.com
Contact Form: Contact Us
Phone: +1 9342035203
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET (Eastern Time, United States)
We aim to reply to every enquiry within 24 business hours.