Refund & Return Policy

Last updated: September 27, 2026

At a Glance
Returns can be requested for up to 30 days after your order is delivered.
We never charge a restocking fee on returns.
Once a refund is approved, we pay it out within 7 business days.

The terms below cover every order we ship to the United States, Canada, the United Kingdom, Australia, and New Zealand. They exist so that all returns follow the same process and all customers are treated alike. By sending Dinopi a request for a return or exchange, you confirm that you have read and accepted these terms.

We appreciate you choosing Dinopi. Our aim is for each order to be straightforward, secure, and free of surprises, so we ask you to spend a few minutes reading the sections below. They describe how we handle returns and refunds, and what we do on our end after you place an order.

An order may be cancelled at any point before it enters processing or shipping. If you have already paid and the parcel is still with us, please contact our support team straight away. Once we confirm the cancellation, the full amount is refunded to the payment method used at checkout. 
We cannot cancel an order after it has been dispatched. You can, however, ask for a return under the terms of this Return & Refund Policy.

Damaged or Defective Items
Every Dinopi order is packed carefully to help it reach you in good condition. Occasionally, though, a parcel is handled roughly on its way to you.
If something you receive is broken or does not work properly, tell our support team within 24 hours of delivery. To help us look into it quickly, send clear photos showing:
 - the damaged item
 - the outer packaging
Once we have reviewed the issue, we will offer the most suitable remedy, which could be a replacement or a full refund, depending on the circumstances and on what we have in stock.
If we confirm that the damage occurred in transit or at any point before delivery, Dinopi pays all costs related to the return or replacement.

Returns (30-Day Money-Back Guarantee)
Every item sold by Dinopi is backed by a 30-day money-back guarantee, so you can order knowing that a return will be easy and reliable.
To begin, get in touch with customer support within 30 days of delivery and let us know which item you want to send back and the reason. We may decline returns that arrive without our prior approval.
Reasons for which we may approve a refund include, but are not limited to:
 - the item was damaged on arrival or does not work as intended
 - the product you received is not the one you ordered
 - the quality of the item falls short of what you could reasonably expect
 - the product was damaged in shipping
For a refund to be approved, the item has to come back to us unused and in its original condition, preferably in its original packaging, with all accessories, components, and parts that were included.
Refunds are issued within 7 business days of the returned item arriving with us and passing inspection. We always credit the refund to the payment method used for the order. After that, it may take your bank or payment provider another 5–14 business days to post it to your account.
Original shipping charges are non-refundable. The customer covers return postage, except where the item arrived damaged, defective, or incorrect.
Please email us at support@dinopi.com
before returning anything, and we will send you the correct instructions.

Exchange & Return Process
To request a return or exchange, email our support team at support@dinopi.com
with the following:
 - your order number
 - why you would like to return or exchange the item
 - clear photos of the product
A member of our customer support team will look at your request and reply with the next steps.
Do not ship the item until you have heard from us, as returns sent without authorisation may be refused. Following the instructions exactly will help avoid delays and keep your return moving.
When the item has arrived and been inspected, we process the approved refund or replacement within 7 business days and confirm the outcome by email. Every refund goes back to the payment method used at checkout. 

Return Address
Returns should be sent to the following address:
298 Van Siclen Ave, Brooklyn, NY 11207, United States
Before you send a return, please email support at support@dinopi.com so you receive the correct instructions and our approval first.

Exceptions & Non-Refundable Items
As a rule, we do not accept returns of, or give refunds for, personalised or customised products and clearance or discounted items, except where they arrive damaged, defective, or incorrect.
Should one of these items have a problem, contact our support team within 24 hours of delivery and include clear photos. We will review the case and decide on the right resolution.

Missing Items Procedure
If your delivery is missing an item, or part of one, email support at support@dinopi.com within 7 days of delivery. Include your order number, a description of what is missing, and clear photos of the parcel as it reached you, so that we can resolve it quickly.
Our team will review your request, choose the most suitable resolution, and act on it promptly. Depending on the situation, this may be a replacement, a separate shipment of the missing part, or a full refund.

Non-Delivered Orders
If your order still has not arrived once the estimated delivery window has passed, contact support and we will start an investigation with the carrier.
Having your order number and tracking number to hand will help us deal with it efficiently.
Should the carrier finish its investigation without locating the parcel, Dinopi will offer either a replacement shipment or a full refund, based on your preference and on product availability.

Return Shipping Costs
If a return is needed because we made an error, such as sending the wrong item, a defective product, or an item damaged in transit, Dinopi pays for return shipping and issues a full refund where applicable.
If you are returning an item for personal reasons, including but not limited to:
 - you no longer need the item
 - you ordered the wrong product
 - you chose the wrong size or variation
you are responsible for the cost of return shipping.
Dinopi never charges a restocking fee on any return.

Contact Us
If you have any questions about this Refund & Return Policy, please email our customer support team at support@dinopi.com.
We are always glad to help and do our best to reply to every message promptly.

Company Information
Website Name: dinopi.com
Company Name: Dinopi
Address: 298 Van Siclen Ave, Brooklyn, NY 11207, United States
E-mail : support@dinopi.com
Contact Form: Contact Us
Phone: +1 9342035203
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET (Eastern Time, United States)
We aim to reply to every enquiry within 24 business hours.