Shipping Protection
Shipping Protection
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Returns
Delivery
Checkout
Replies
Description
Covers your parcel if it is damaged, lost or stolen on the way. Added from the cart; remove it at any time with the switch.
Take 10% off your first order.
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Frequently Asked Questions
Can I cancel or modify my order?
Yes, as long as your order has not yet entered processing and shipping. If you have paid but the parcel has not been dispatched, email our support team at support@dinopi.com as quickly as you can and we will handle it for you.
When will I receive my order?
After your payment is confirmed, we usually process your order within 1–3 business days (Monday to Friday).
Transit time is 7–13 business days (Monday to Friday). Including processing, the total estimated delivery time is 8–16 business days (Monday to Friday), depending on your location.
Estimated Delivery Time = Processing Time + Transit Time
How much is shipping?
Standard shipping is free on every order, no matter how much you spend. The total shown at checkout is what you pay, with no hidden or additional shipping charges added afterwards.
How can I track my order?
When your order ships, you will receive a confirmation email with your tracking details. It may take 48–72 hours after dispatch for tracking updates to show up, especially during busy periods.
You can follow your parcel at any time on our Track Your Order page.
What is your return policy?
Items can be returned within 30 days of the delivery date.
To qualify for a return, the item must be:
unused
in its original condition
returned in the original packaging (where possible)
complete with all included parts and accessories
How do I start a return?
Email our support team at support@dinopi.com.
Please include:
your order number
the reason for the return
clear photos (if the item is damaged, defective, or incorrect)
We will review your request and reply with the return instructions for your case.
I received a damaged or defective product. What should I do?
If your item arrives damaged, faulty, or not working properly, contact our support team within 24 hours of delivery.
To help us review it quickly, please send clear photos of:
the product
the packaging
the shipping label (if available)
We will look at the photos and decide on the best solution, which will be either a replacement or a full refund. If we confirm that the issue happened in transit or before delivery, Dinopi will cover any shipping costs for the return or replacement.
When will I receive my refund?
After your return has arrived and been inspected, we process any approved refund within 7 business days.
Your bank or payment provider may need some additional time before the money appears in your account.
Is it safe to shop on your website?
Yes. At Dinopi, keeping your privacy and payment information secure is one of our highest priorities.
During checkout, your personal and payment details are protected by industry-standard SSL encryption and secure payment gateways. All transactions are handled by trusted payment providers, and your data is encrypted while in transit.
Sensitive card details are never stored on our servers, so you can shop with confidence.